The average delivery time for most of our items is between 2-5 business days. However, for certain designer rugs it may take up to 3 weeks. For more accurate information please refer to the delivery tab on the product page. Once your order is processed we will send you a delivery confirmation email along with your tracking number. Once the item is dispatched you may receive a 2-hour delivery window from our carrier company either via email or text, depending on the courier company we have used to dispatch your item.
We offer free delivery within the UK mainland. Please note however that delivery charges may vary depending on your location. Remote areas of the UK Mainland and those outside the UK Mainland may incur an additional delivery cost.
We offer international delivery at an extra cost based on your location. You will be able to see the delivery charges for international delivery at the time of checkout.
For complete details refer www.therugshopuk.co.uk/delivery-returns/
If you find any item at www.therugshopuk.co.uk that is available at a cheaper price on any other website, we promise to match that price and offer you an additional 10% of the difference within 14 days of your purchases.
Here's how it works. Simply fill out the brief form and let us know where you found the lower price. After we have verified the details we will adjust your order price to reflect the new lowered value along with the 10% difference.
Please email us the following details at customerservices@therugshopuk.co.uk
Read MoreFree anti slip rug gripper with every rug purchased over £150 using promo code RG150 at checkout page.
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The Rug Shop UK is your one stop shop to find the rug you've always wanted. We have over 15,000 designs and colours for you to choose from, including kid’s rugs, rugs ideal for your kitchen or bedroom. We have large living room rugs in many styles like wool, shaggy and striped to name just a few. All guaranteed to be the lowest prices online thanks to our price match promise. If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed.
All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.
We've made selecting your new rug as easy as possible with our newly designed webstore, simply filter by brand, colour, style and size. We’ve also taken great care in insuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.
Here at The Rug Shop UK we have made the delivery process of your order as easy and straight forward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track and trace your order right to your door!
Received your new rug and don't like it? Don't worry we offer a 30 day's peace of mind return policy. If you aren't completely satisfied with any product you have purchased from us, all you need to do is contact us within 30 days after your original purchase date and our customer service team will guide you through the return process.
The GoodWeave label is the best assurance that no child, forced or bonded labour was used in the making of the certified product. When you choose the GoodWeave label, your purchasing decision also supports programs that educate children, provide critical services, and transform communities.
The Rug Shop UK is proud to be an official supplier to ITV’s 60 Minute Makeover featuring Peter Andre as the new host. The designers carefully decide which suppliers they wish to use on the show as they only want the best for the worthy families taking part in the makeover.
If you would like to speak to one of our customer service staff regarding anything as seen on “60 Minute Makeover” or any other rugs we have, please don’t hesitate to get in touch.
