Free Buyer Protection

You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The guarantee runs for 30 days. The shop bears the costs of the buyer protection for you! If you buy goods in another currency, the following coverage amounts apply: EUR 2,500, CHF 4,000, PLN 10,000, GBP 2,500, AUD 3,000, BGN 5,000, CAD 3,000, CZK 60,000, HRK 18,000, HUF 700,000, LTL 8,500, NZD 3,500, RON 10,000, RUB 100,000, TRY 5,500, DKK 20,000, NOR 20,000, SEK 20,000, USD 2,500.

Terms and conditions in detail

Free Delivery

The average delivery time for most of our items is between 2-5 business days. However, for certain designer rugs it may take up to 3 weeks. For more accurate information please refer to the delivery tab on the product page. Once your order is processed we will send you a delivery confirmation email along with your tracking number. Once the item is dispatched you may receive a 2-hour delivery window from our carrier company either via email or text, depending on the courier company we have used to dispatch your item.

We offer free delivery within the UK mainland. Please note however that delivery charges may vary depending on your location. Remote areas of the UK Mainland and those outside the UK Mainland may incur an additional delivery cost.

We offer international delivery at an extra cost based on your location. You will be able to see the delivery charges for international delivery at the time of checkout.

For complete details refer www.therugshopuk.co.uk/delivery-returns/

Our Price Match Promise

If you find any item at www.therugshopuk.co.uk that is available at a cheaper price on any other website, we promise to match that price and offer you an additional 10% of the difference within 14 days of your purchases.

Here's how it works. Simply fill out the brief form and let us know where you found the lower price. After we have verified the details we will adjust your order price to reflect the new lowered value along with the 10% difference.

Please email us the following details at customerservices@therugshopuk.co.uk