0113 887 9393

Mon-Fri 9am-5pm
Quick Search

Jobs & careers

Location: Bradford

Job type : FT

We are looking to employ an experienced customer service advisor/ admin executive. The ideal candidate will have previous experience in a customer service based role which included both verbal and written communication to customers. We are looking for a candidate highly skilled in written English with a clear confident phone manner, the main duties of the role will be communication with customers so these skills are essential.

Previous experience of Microsoft software such as word, excel is an advantage. Knowledge of sites like eBay, amazon, wayfair is an advantage but full training will be given, also previous experience of working in a E commerce environment is an advantage but again full training will be given. Social media skills would be preferred as we use social media to promote and sell our products, Facebook, twitter etc.

Main duties will include:-

1- Answering phone calls, which will include;

2- Advising customers make the right choice before purchasing (there will be no hard selling or cold calling involved)

3- Updating customers on their orders

4- Contacting suppliers to check stock availability and or ordering goods

5- Contacting couriers to track and trace dispatched items.

6- All the above duties can and will also be done using written communication i.e. Emails, therefore strong written skills are essential to this role.

Other duties will include:-

1- Replying to emails from customers (potential and live), suppliers and couriers

2- Checking stock coming in and out

3- Processing dispatch labels

4- Coordinating with warehouse staff to insure all orders are processed and dispatched on time. Writing descriptions for goods listed on various selling platforms.

The ideal candidate will be flexible and able to move/switch from one job role to another as the goods we sell are seasonal, so their duties may switch from one month to the next. The main basis of the role will stay the same but the products and or services may change throughout the year. interested candidates can email their CV at info@therugshopuk.co.uk

Copyright @ 2019 by The Rug Shop UK T/S of Furnishings UK Ltd. (Reg. No. 8298992, VAT No. GB 183583872). All rights reserved. Head Office: 94 Garnett Street, Bradford UK BD3 9HB. Powered by : E-profitbooster.co.uk