The average delivery time for most of our items is between 2-5 business days. However, for certain designer rugs it may take up to 3 weeks. For more accurate information please refer to the delivery tab on the product page. Once your order is processed we will send you a delivery confirmation email along with your tracking number. Once the item is dispatched you may receive a 2-hour delivery window from our carrier company either via email or text, depending on the courier company we have used to dispatch your item.
We offer free delivery within the UK mainland. Please note however that delivery charges may vary depending on your location. Remote areas of the UK Mainland and those outside the UK Mainland may incur an additional delivery cost.
We offer international delivery at an extra cost based on your location. You will be able to see the delivery charges for international delivery at the time of checkout.
For complete details refer www.therugshopuk.co.uk/delivery-returns/
If you find any item at www.therugshopuk.co.uk that is available at a cheaper price on any other website, we promise to match that price and offer you an additional 10% of the difference within 14 days of your purchases.
Here's how it works. Simply fill out the brief form and let us know where you found the lower price. After we have verified the details we will adjust your order price to reflect the new lowered value along with the 10% difference.
Please email us the following details at customerservices@therugshopuk.co.uk
Read MoreFree anti slip rug gripper with every rug purchased over £150 using promo code RG150 at checkout page.
Read More1. We keep all the information private.
2. We do not disclose your personal details to any third party except to fulfil your order - unless authorised by you.
3. We do not keep any details of your debit card, credit card, or net-banking account.
4. We never sell our mailing list - your trust is very important to us.
The Rug Shop UK is dedicated to keeping your details private. Any information provided to make and fulfil an order is stored on our system related to your customer record. By using your e-mail address and password you may sign in to our system and see your customer record, if you decide to make an account. An account also allows you to edit your details held.
Whether you order online or by phone we do not keep your credit or debit card details on our system.
Please note that we may pass some of your personal information to third parties such as our suppliers or courier services to fulfil your order. Your information will only be used to fulfil your order requirements.
The Rug Shop UK takes the security of your personal data very seriously.
If you no longer wish to get our news letters or any communication and have any queries or comments about our privacy policy, please feel comfort to email us at customerservices@therugshopuk.co.uk or contact us on +44(0) 3330118189.
