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About Us

Free Buyer Protection

You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The guarantee runs for 30 days. The shop bears the costs of the buyer protection for you! If you buy goods in another currency, the following coverage amounts apply: EUR 2,500, CHF 4,000, PLN 10,000, GBP 2,500, AUD 3,000, BGN 5,000, CAD 3,000, CZK 60,000, HRK 18,000, HUF 700,000, LTL 8,500, NZD 3,500, RON 10,000, RUB 100,000, TRY 5,500, DKK 20,000, NOR 20,000, SEK 20,000, USD 2,500.

Terms and conditions in detail

Free Delivery

The average delivery time for most of our items is between 2-5 business days. However, for certain designer rugs it may take up to 3 weeks. For more accurate information please refer to the delivery tab on the product page. Once your order is processed we will send you a delivery confirmation email along with your tracking number. Once the item is dispatched you may receive a 2-hour delivery window from our carrier company either via email or text, depending on the courier company we have used to dispatch your item.

We offer free delivery within the UK mainland. Please note however that delivery charges may vary depending on your location. Remote areas of the UK Mainland and those outside the UK Mainland may incur an additional delivery cost.

We offer international delivery at an extra cost based on your location. You will be able to see the delivery charges for international delivery at the time of checkout.

For complete details refer www.therugshopuk.co.uk/delivery-returns/

Our Price Match Promise

If you find any item at www.therugshopuk.co.uk that is available at a cheaper price on any other website, we promise to match that price and offer you an additional 10% of the difference within 14 days of your purchases.

Here's how it works. Simply fill out the brief form and let us know where you found the lower price. After we have verified the details we will adjust your order price to reflect the new lowered value along with the 10% difference.

Please email us the following details at customerservices@therugshopuk.co.uk

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Above rug value of £150

Free anti slip rug gripper with every rug purchased over £150 using promo code RG150 at checkout page.

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Buy now. Pay Later

Klarna: Klarna is the provider of smooth payments to more than 200,000 online stores. Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments.

ClearPay: Shop now. Pay Later. Always interest-free.
Add your favourites to cart. Select Clearpay at checkout. Log into or create your Clearpay account, with instant approval decision. Your purchase will be split into 4 payments, payable every 2 weeks.

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Privacy Policy

1. We keep all the information private.The Rug shop Privacy Policy

2. We do not disclose your personal details to any third party except to fulfil your order - unless authorised by you.

3. We do not keep any details of your debit card, credit card, or net-banking account.

4. We never sell our mailing list - your trust is very important to us.

The Rug Shop UK is dedicated to keeping your details private. Any information provided to make and fulfil an order is stored on our system related to your customer record.  By using your e-mail address and password you may sign in to our system and see your customer record, if you decide to make an account. An account also allows you to edit your details held.

Whether you order online or by phone we do not keep your credit or debit card details on our system.

Please note that we may pass some of your personal information to third parties such as our suppliers or courier services to fulfil your order. Your information will only be used to fulfil your order requirements.

The Rug Shop UK takes the security of your personal data very seriously.

If you no longer wish to get our news letters or any communication and have any queries or comments about our privacy policy, please feel comfort to email us at customerservices@therugshopuk.co.uk or contact us on +44(0) 3330118189.

Help & Information

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Copyright @ 2021 by The Rug Shop UK T/S of Furnishings UK Ltd. (Reg. No. 8298992, VAT No. GB 183583872). All rights reserved. Head Office: 94 Garnett Street, Bradford UK BD3 9HB. Powered by : E-profitbooster.co.uk
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