0113 887 9393

Mon-Fri 9am-5pm
Quick Search

Privacy Policy


This is the privacy notice of Furnishings UK Ltd.
Registration No. 8298992
Vat No. GB 183583872
Address: 94 Garnet Street BD3 9HB UK

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information.

We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not be sold to any third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). Data is collected and used for specific purposes only. All forms gathering information state the specific reason for collection.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

What information we collect about you?

We may collect, use, store and transfer different kinds of personal data about you such as identity data, contact data, technical data, usage data, profile data and marketing data. We do not collect any special categories of personal data about you such as ethnicity, religious beliefs, health and genetic data.

Why we process information about you?

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1- Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions and privacy policy, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. Verify your identity for security purposes

1.2. Sell products to you

1.3. Provide you with our services

1.4. Provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2- Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including (job opportunities and) our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. (need to add that we are not that we are not going to process this data apart from the response over query)

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at customerservices@therugshopuk.co.uk. However, if you do so, you may not be able to use our website or our services further.

3- Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so

Where we process your information on this basis, we do after having given careful consideration to:

  • Whether the same objective could be achieved through other means

  • Whether processing (or not processing) might cause you harm

  • Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • Record-keeping for the proper and necessary administration of Furnishings UK Ltd.

  • Responding to unsolicited communication from you to which we believe you would expect a response

  • Protecting and asserting the legal rights of any party

  • Insuring against or obtaining professional advice that is required to manage organisational risk

  • Protecting your interests where we believe we have a duty to do so

4- Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Some uses of information you provide to us

5- Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of secure hosting/paypal payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

Note: We avoid taking payment over calls, but in extreme cases where we do it, access to your payment information is restricted to authorized staff only. We automatically delete your payment information after 180 days once your order is marked as complete.

6- Job application and employment

If you send us information in connection with a job application, we may keep it for up to 3 years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 6 years before destroying or deleting it.

7- Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business / organisation.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

8- Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint

9- Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

10- Data transferred to Third Party Courier Services and Direct Suppliers

Personal information like name, address, phone number, email address is passed on to our courier partners and suppliers (in case of direct delivery) to deliver your order to you.

1. We use third party courier services to get your order delivered to you.

2. In certain cases to quickly deliver your parcel to you, we ask our suppliers to directly dispatch your item to you using their own courier service. We are bound to provide all the relevant personal details to get your item delivered to you.

Our courier partners and suppliers are bound to us with contracts to respect the confidentiality of this data. The contract prohibits them to store, sell or process the data in any way once the delivery is done.

Use of information we collect through automated systems when you visit our website

11-Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

11.1. To track how you use our website

11.2. To record whether you have seen specific messages we display on our website

11.3. To keep you signed in our site

11.4. To record your answers to surveys and questionnaires on our site while you complete them

11.5. To record the conversation thread during a live chat with our support team

11.6. To display you with your interested products/services while you browse on any search engine over search or display network via online customized marketing

[We provide more information about the cookies we use in our cookie policy].

12- Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

13- Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

1. We use Google Analytics/Adwords for advertising online and remarketing

2. You can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the following websites...

https://adssettings.google.com/ (Ads Preferences Managers) http://tools.google.com/dlpage/gaoptout/ (Google Analytics Opt-out Browser Add-on)

3. Google and other third party vendors show our ads on sites across the internet.

4. Furnishings UK Ltd and third party vendors including Google, use first party cookies and third party cookies together to inform, optimize and serve ads based on customers past visit on your website.

We use cookies/advertising Ids for advertising purpose. This enables us to show our ads to visitors who have shown interest in our products on partner websites, apps and emails. Re-targeting technologies use your cookies/advertising Ids to display advertisements based on your past browsing behaviour. You can opt-out of interest based advertising by visiting following websites...

http://go.pardot.com/e/126241/choices-/3zt6b2/117723701
http://go.pardot.com/e/126241/choices-/3zt6b2/117723701
http://go.pardot.com/e/126241/choices-/3zt6b2/117723701

14- Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

15- Data may be processed outside the European Union

Our website is hosted in the UK.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly data obtained within the UK or any other country could be processed outside the European Union.

We use the following safeguards with respect to data transferred outside the European Union:

15.1. The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

15.2. The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union

15.3. we comply with a code of conduct approved by a supervisory authority in the European Union

15.4. we are certified under an approved certification mechanism as provided for in the GDPR

15.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your own information

16- Access to your personal information

16.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

16.2. To obtain a copy of any information that is not provided on our website you may send us a request at customerservices@therugshopuk.co.uk

17- Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at customerservices@therugshopuk.co.uk

This may limit the service we can provide to you.

18- Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information

19- Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

19.1. To provide you with the services you have requested;

19.2. To comply with other law, including for the period demanded by our tax authorities;

19.3. To support a claim or defence in court.

Other Matters

20- Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

21- Data Breach Notification

We have taken serious measures for the security of your data and yet extreme cases, if there is any data breach, we will notify supervisory authorities within 72 hours of learning of a breach and will notify the people to whom the data applies (data subjects) "without undue delay". It should be noted that a breach of encrypted data is specifically excluded from notification requirements.

22- Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser's URL bar or toolbar.

23- Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Copyright @ 2019 by The Rug Shop UK T/S of Furnishings UK Ltd. (Reg. No. 8298992, VAT No. GB 183583872). All rights reserved. Head Office: 94 Garnett Street, Bradford UK BD3 9HB. Powered by : E-profitbooster.co.uk