The average delivery time for most of our items is between 2-5 business days. However, for certain designer rugs it may take up to 3 weeks. For more accurate information please refer to the delivery tab on the product page. Once your order is processed we will send you a delivery confirmation email along with your tracking number. Once the item is dispatched you may receive a 2-hour delivery window from our carrier company either via email or text, depending on the courier company we have used to dispatch your item.

We offer free delivery within the UK mainland. Please note however that delivery charges may vary depending on your location. Remote areas of the UK Mainland and those outside the UK Mainland may incur an additional delivery cost.

We offer international delivery at an extra cost based on your location. You will be able to see the delivery charges for international delivery at the time of checkout.

For complete details refer www.therugshopuk.co.uk/delivery-returns/

If you find any item at www.therugshopuk.co.uk that is available at a cheaper price on any other website, we promise to match that price and offer you an additional 10% of the difference within 14 days of your purchases.

Here's how it works. Simply fill out the brief form and let us know where you found the lower price. After we have verified the details we will adjust your order price to reflect the new lowered value along with the 10% difference.

Please email us the following details at customerservices@therugshopuk.co.uk

Free anti slip rug gripper with every rug purchased over £150 using promo code RG150 at checkout page.